Frequently Asked Questions
Everything you need to know about your VMAX electric scooter journey.
What is the average range of a VMAX electric scooter?
Range varies by model, but our scooters typically offer between 15 to 40 miles on a single charge, depending on rider weight, terrain, and speed settings.
How long does shipping take for new orders?
Orders are typically processed within 1-2 business days. Standard shipping within the continental U.S. and Europe usually takes 3-7 business days.
Do VMAX scooters come with a warranty?
Yes, all VMAX scooters include a comprehensive 2-year limited warranty that covers manufacturing defects and electrical components.
What is your return policy?
We offer a 14-day return period for unused scooters in their original packaging. Please note that a restocking fee may apply, and return shipping costs are the responsibility of the customer.
Are the scooters water-resistant?
VMAX scooters feature an IPX5 or higher water-resistance rating, meaning they are protected against splashes and light rain, though we recommend avoiding heavy downpours and deep puddles.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through partners like Klarna or Affirm.